At Onuia, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase from us.

Last Updated: January 2025

Information We Collect

Personal Information

When you make a purchase or attempt to make a purchase through our site, we collect certain information from you, including:

• Name and contact information (email address, phone number)
• Billing and shipping addresses
• Payment information (credit card details, billing address)
• Order history and preferences
• Communication preferences

Automatically Collected Information

When you visit our website, we automatically collect certain information about your device and how you interact with our site:

• IP address and location data
• Browser type and version
• Operating system
• Pages visited and time spent on pages
• Referring website
• Device information

How We Use Your Information

We use the information we collect to:

• Process and fulfill your orders
• Communicate with you about your orders and our products
• Provide customer support
• Improve our website and services
• Send you marketing communications (with your consent)
• Prevent fraud and enhance security
• Comply with legal obligations

Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties except in the following circumstances:

• Service Providers: We share information with trusted third parties who assist us in operating our website, conducting our business, or serving our customers
• Payment Processing: We share payment information with secure payment processors to complete transactions
• Shipping Partners: We share shipping information with delivery services to fulfill your orders
• Legal Requirements: We may disclose information when required by law or to protect our rights and safety
• Business Transfers: In the event of a merger or acquisition, customer information may be transferred as part of the business assets

Data Security

We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• SSL encryption for data transmission
• Secure servers and databases
• Regular security audits and updates
• Limited access to personal information
• Employee training on data protection

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience and analyze website traffic. Cookies are small text files stored on your device that help us:

• Remember your preferences and settings
• Keep items in your shopping cart
• Analyze website performance and usage
• Provide personalized content and recommendations
• Track marketing campaign effectiveness

You can control cookie settings through your browser preferences. However, disabling cookies may affect the functionality of our website.

Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information
• Portability: Request transfer of your data to another service
• Objection: Object to certain processing activities
• Withdrawal: Withdraw consent for marketing communications

Marketing Communications

With your consent, we may send you marketing emails about our products, promotions, and special offers. You can opt out of these communications at any time by:

• Clicking the unsubscribe link in our emails
• Contacting us at support@onuiahome.com
• Updating your preferences in your account settings

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.

International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure that such transfers comply with applicable data protection laws and implement appropriate safeguards to protect your information.

Children's Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the updated policy on our website and updating the "Last Updated" date.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

• 📧 Email: support@onuiahome.com
• 🕘 Customer Support Hours: Monday to Friday, from 9:00 AM to 5:00 PM
• 📄 Subject Line: Privacy Policy Inquiry